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Insights into Operational Resilience from ServiceNow's Banking Industry Expert

The banking industry has never gone through as much change as it has in the last several months. From delivering products and services that were expected to having to innovate overnight to address the unexpected, CIOs have been faced with challenges never experienced before in their careers. In addition to mounting external pressures, many banks still grapple with fragmentation in internal workflows due to disparate legacy systems. 

To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in creative ways to support a virtual workforce and consolidate and integrate existing systems, all while continuing to deliver an exceptional employee and customer experience. 

Join us for a virtual conversation with Keith Pearson, former Head of Technology Resilience at Lloyd’s Bank, and today, Head of Financial Services, EMEA at ServiceNow. Keith will dive deep into the trends that are redefining how banks operate and how CIOs are addressing the pressures, demands, and opportunities resulting from this new and dynamic landscape. 

Watch this on-demand webinar and learn: 

  • Real-life stories of the successes and lessons learned of a former Big Four banking IT transformational leader  
  • Strategies for maintaining operational resilience during unprecedented times 
  • How to better connect the front-, middle-, and back-offices using streamlined workflows 
  • How to keep customers happy amid change 

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