Customer Experience is more than a buzzword. According to McKinsey, “A fundamental change of mind-set focusing on the customer, along with operational and IT improvements, can generate a 20-30% uplift in customer satisfaction, a 10-20% improvement in employee satisfaction, and economic gains ranging from 20-50%.”
Discover those operational and IT improvements for your organization through the ServiceNow Customer Service Management (CSM) solution.
To learn how, join our webinar and hear from two of Crossfuze’s industry-leading CSM experts. With insight gleaned from CSM customers across Europe and North America, they’ll discuss:
- What is CSM, and how does it differ from ITSM?
- The risks of serving external customers with ITSM
- Practical use cases and real-world examples of CSM success
- Strategies for expanding from ITSM to CSM
Unlock how you can unite business functions, streamline workflows, and elevate the customer experience using ServiceNow CSM.
On-Demand Webinar | Watch this on-demand webinar to learn how implementing ServiceNow CSM is not only achievable for Unified Communications companies, but necessary for those who don’t want to be left behind. Watch now...