When innovation is hampered by the daily slog, making headway on strategic initiatives feels nearly impossible. And with an overall lack of visibility creating additional risk to project success, IT teams are put in a reactive—rather than proactive—mode of operating.
A modern IT strategy breaks this cycle of reactivity by consolidating to a single system of engagement, strategically leveraging AI and automation to easily manage the day-to-day while empowering your team with the visibility and tools they need to innovate.
Discover how you can start unleashing innovation with ServiceNow ITSM Pro by joining this webinar, where you will learn from IT Service Management and IT Operations Management experts on how to effectively:
- Elevate your employee experience by simplifying how work gets done
- Increase customer satisfaction and loyalty by resolving issues faster
- Transform your Service Operations by empowering a proactive approach with AI and machine learning
Start accelerating your digital transformation and propel your organization’s growth—all while delivering outstanding employee experiences.
4 min read | While ITSM and CSM provide a similar functionality suite, there are significant features and limitations of each, depending on the use case. So if this sounds like you, we put together some of the key differences between ITSM and CSM and the circumstances in which you’ll want to use each.
3 min read | Figuring out what ITSM best practices to implement can be as tricky as finding your way to the center of a labyrinth: standing up the wrong process can lead to a costly dead end. To help you find your way, we consulted our own ITSM managers to put together these 4 essential ServiceNow ITSM Best Practices that, once implemented, will help you prove the value of both ServiceNow and your team.