As a financial services organization supporting offices and customers across four states, Farm Credit Mid-America was hyper-focused on creating exemplary experiences for their customers. But they knew that providing top-tier experiences first required empowering employees with the data and toolsets to get the information they needed, fast.

Join this 45-minute fireside chat with Farm Credit Mid-America’s VP of Business Applications, Fred Gordon, and Crossfuze CEO, Chris Howard, as they dig into Farm Credit’s success story, including:

  • The unique demands of service management in a multi-branch financial organization
  • Why, when, and how to tear down information barriers
  • The role of people, process, and technology in achieving the vision
  • How to prove value through defining, realizing, and reporting on ROI

This engaging discussion will shed light on the realities of putting ServiceNow to work, from crystalizing a long-term vision to getting the right people and processes in place, and the role that a prescriptive partner like Crossfuze plays in achieving the necessary outcomes on an industry-leading platform like ServiceNow.

Related Content: 

4 Current Trends in Financial Services

4 min read | The financial services industry is changing rapidly. Considering the development of cryptocurrency, stablecoins, NFTs, and more, the undecided future of money and investing provides an exciting new era for the financial services industry, though it also comes with its own set of challenges.

Read the Article...

Creating a Buzz: Organizational Change Management Communication Strategies for IT Leaders

4 min read | The COVID-19 pandemic of 2020 forced every industry to rethink their relationship with technology. IT moved from a supporting role into the spotlight. And as employees and leaders alike saw what technology and IT could do, their view of these tools changed.

Read the Article...

From Chaos to Order with ServiceNow for Banking IT

3 min read | Banking IT departments face a lot of challenges, especially as technology continues to evolve at lightning speed. One of these challenges is “technical debt, or the lack of legacy system modernization, which is a huge impediment to transformation,” according to Deloitte.

Read the Article...