Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders and employees alike. But in today's precarious environment, the path to achieving those outcomes is less than clear cut.
Join Zach Brand, Director of Managed Services, and David Stevenson, Director, IT Workflow Practices, as they discuss some of the most pressing challenges facing IT leaders today, and examine the real-world strategies that successful organizations are employing to combat them.
Zach and David will zero in on three critical questions being asked to IT leaders today:
How do we cut costs and promote innovation from a continually improving environment?
How do we ensure our service delivery strategies are providing a best-in-class experience for serving end-users?
As we return to the workplace - or not - what processes will need to change, and how?
Drawing on deep expertise in the ServiceNow ITSM platform and years of experience supporting end-users in a variety of environments, this session will give IT leaders a well-rounded understanding of these challenges and provide clear guidance on shaping the future of work.
4 min read |Figuring out what ITSM best practices to implement can be as tricky as finding your way to the center of a labyrinth: standing up the wrong process can lead to a costly dead end. To help you find your way, we consulted our own ITSM managers to put together these 4 essential ServiceNow ITSM Best Practices that, once implemented, will help you prove the value of both ServiceNow and your team:
3 min read | It’s crucial to fully understand the differences between ITSM vs. ITIL. When you’re hazy on the nuances and differences between these two terms, you can make costly mistakes and waste precious resources. That’s because every organization must make strategic decisions about how to set up, streamline, and improve its ITSM operation.