How to Restore, Evolve, and Transform the University Experience with ServiceNow Workflows

As we emerge from the pandemic, student-centric higher education institutions will need to manage their primary risks and incorporate lessons learned in order to meet the needs of the 21st-century student.

Discover what this means for your institution during this 1-hour webinar designed for leaders in Higher Ed. Led by a team of Education Industry and Customer Service Management experts from ServiceNow and Crossfuze, this session will outline how to address the demands facing IT and Student Experience leaders in higher education today, specifically:

  • How to reduce institutional costs and increase workforce efficiency by replacing several smaller solutions at one time
  • Specific, real-world examples of how ServiceNow has helped higher ed. institutions across North America keep pace with strategic change
  • High-potential workflows to evolve and transform the campus experience for:
    • Students
    • Faculty and Administration
    • Facilities Management
    • Employees

You'll walk away with a clear understanding of how ServiceNow and Crossfuze can help you meet your unique challenges - now and through every step of your digital transformation journey.

Attendees will receive a free, early-access copy of the new eBook: 7 Pillars of Customer Service Management Success for Higher Education Institutions

November 10, 2021

9:00 AM PST / 12:00 PM EST

Register here to attend:

Your Presenters:

Thomas Hunt Headshot

Thomas Hunt

Customer Workflows Practice Director, Crossfuze

Thomas is a results-driven ServiceNow expert who’s delivered and solutioned hundreds of complex ServiceNow implementations in large Enterprise environments – including implementing ServiceNow workflows for University of South Florida, Loyola Marymount University, Dallas Independent School District, University of British Columbia, Valencia College and Salt Lake Community College.

Shannon Coborn ServiceNow

Shannon Cobourn

Global Head of Education Industry Solutions, ServiceNow

Shannon is on a relentless quest to find solutions for students and those who serve them. She is a mission-centric leader driven to build bridges and create strategic solutions that enable educational organizations to accomplish key initiatives.

Jennifer McNeill ServiceNow

Jennifer McNeill

Alliances and Channel Development Director, ServiceNow

Jennifer works closely with clients and partners to ensure their digital transformation journey is successful by utilizing ServiceNow's products. Her expertise includes building strategic alliances, growing the partner ecosystem and enhancing customer relationships at an executive level to drive sales objectives and mutual success. Her experience in building software companies and developing technology contributes to her understanding of a client's business issues. This background allows her to provide solid solutions that help solve real world problems.

Crossfuze Logo

ServiceNow gives education institutions the tools they need to transform their operations and create great experiences for students, faculty, and staff. As the Platform of Platforms, ServiceNow enables institutions to connect legacy tools and systems in one place, unifying operational and data siloes. Ultimately, this increases resiliency and helps the entire institution to deliver on its mission.

As a ServiceNow Elite Partner, Crossfuze delivers superior business outcomes through innovative workflow design and technology that accelerates our customers ability to continuously improve and adapt.