Friday Fast Fifteen!

The Service Desk has come a long way in 20 years. And like everything else, the pandemic accelerated its journey.

In this Friday Fast Fifteen, Karin Glazier and Zach Brand discuss the evolution of the Service Desk, what changed when employees shifted to a remote work model, why using empathy provides a better user experience and how automation and machine learning will shape the service desk of the future. 

More Resources for you: 

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Getting the Most Out of Your ServiceNow Investment

When IT leaders first start implementing ServiceNow, they ordinarily have a list of things they’re hoping the platform will do for them: create more time for value-added tasks, streamline communication among team members, provide actionable data, and so on. 

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Friday Fast Fifteen: 2020 Retrospective - Are you getting the value you need out of your Tech Spend?

In this short video, Kaitlyn and Troy talk about how looking to IT for innovation is a must, technology is the easiest part of change, and how people and process are the more difficult sides to OCM.

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10 Pillars of ServiceNow Success for CIOs – Pillar 3: Getting Approval for Your Budget

In Crossfuze’s years of experience working with clients to deliver ServiceNow-centric transformations, we’ve learned a lot about how CIOs can avoid seeing their ServiceNow implementation budget slashed or, even worse, denied.

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