7 Pillars of Customer Service Management Success for Higher Education Institutions
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For generations, higher education institutions have delivered services in highly personalized, tailored ways. At the same time, service teams in higher education tend not to be fully aligned, coordinated and in sync.
This disconnect presents a unique problem. One that the COVID-19 pandemic only accelerated.
Written specifically for the IT leader in the Higher Education Space, this guide introduces you to:
Top of mind thought processes, considerations and priorities for education leaders as they prepare to implement CSM.
Seven crucial elements, or pillars for higher education leaders to understand.
How to stay laser-focused on the implement elements that are most critical to achieving success with CSM - to make optimal use of your limited resources and bandwidth.